Training objective:
Building a work environment in business organizations based on trust, accountability, and open communication, where employees feel comfortable reporting errors, problems, and risks without fear of unfair treatment. Participants will learn how practices developed in aviation can be applied in business to support organizational learning, improve safety, and help prevent the recurrence of the same mistakes.
Who is it for?
Managers and leaders, team leaders, HR and L&D professionals, quality and compliance teams, as well as organizations in manufacturing, healthcare, logistics, transportation, and infrastructure. The training is designed for organizations looking to develop a culture of safety, accountability, learning from mistakes, and open feedback.
Module 1. What Is Just Culture?
Blame culture vs. learning culture
Why people hide mistakes
The foundations of Just Culture
The development of the Just Culture concept in aviation
Examples from aviation
Module 2. Human Error or Deliberate Violation?
Types of human error
Accountability and fairness
The role of the leader
When should an organization take action?
Examples from aviation
Module 3. Psychological Safety and Open Communication
Barriers to reporting problems
The role of the leader
Responding to bad news
Examples from aviation
Module 4. How to Respond to Errors
Analyzing root causes instead of looking for someone to blame
Having a conversation after an error
Building trust
Practical exercises
Module 5. Learning from Experience and Organizational Learning
Debriefing / post-event review
Sharing knowledge
Best practices and lessons learned
Summary
Duration: 4 hours as standard, with a 2-hour option available. Online or in person.